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Case Study – Restaurant POS

A trendy American has earned its reputation for exceptional meals and pampering customers. In addition to the main dining areas, the restaurant offers outdoor dining at The Side Porch with combined total seating for more than 235 people. The restaurant also sells several retail items such as Seasoning, shirts, cookbooks, soups and dressings.

The challenges with the previous POS system and lack of responsive support from the vendor compelled the restaurant owner to look for a new POS system that could enable them to be more efficient and provide better service to their customers. Hence the option to go for a new POS system.

The new POS system installation included menu set up, screen design, table layout, reporting structure, training and integration to restaurant’s gift card and payroll systems. The new system was implemented in just one week.

The benefits for the restaurant included a more efficiently run business which gave them more time to spend in the dining area interacting with and serving customers, an improved table layout screen which gave a status of all tables in the restaurant and the possibility to open a transaction from any terminal.

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